Member Memos


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Member Services hours

Member Services hours of operation are:

Monday through Friday, 8 a.m. to 5 p.m.

Saturday, 8:30 a.m. to 2 p.m.

Closed Sunday

Please note: The POA offices will be closed Saturday, November 10, for staff training.

Pre-printed guest passes

As the holidays approach, members are encouraged to request pre-printed guest passes for parties larger than 10. For those guests who have their pass and driver’s license readily available, Community Patrol will verify the documents and direct them through, thus alleviating their wait time at the gate. 

To obtain these pre-printed passes, please submit a list at the Member Services counter that includes the following information: 

  1. Tract and lot

  2. Date(s) of event

  3. Contact phone number

  4. First and last name of the driver(s) 

It is important to note that during the major holidays (Thanksgiving, Christmas, New Year's, 4th of July) requests for pre-printed passes need to be submitted a week before the holiday.

Members can elect to pick up the completed passes from Member Services or have them mailed to the member’s residence.

 

Help Member Services improve

The Member Services department is looking for feedback. In an effort to provide the membership with an extraordinary level of service, a small survey has been developed to help identify areas for improvement. Please take a minute to complete the green survey located at the Member Services counter and drop it in the black drop box on your way out.

AARP Mature Driving Class

The AARP, in conjunction with the POA, is providing an eight-hour Drivers Safety Program in the City Multi-purpose Room on Thursday, November 8, from 8 a.m. to 4 p.m.

In the month of November, in honor of all veterans, service men and women can participate at no charge. Spouses of veterans and active duty personnel also can participate at no cost. Any form of service identification will be accepted.

Students are asked to bring their driver’s license and pen and paper. There will be a one-hour break for lunch. Other than for service members, the fee is $12 for AARP members and $14 for non-members, payable on the day of class by cash or check (no credit cards). Members must present their AARP card for the discount.

Make checks payable to AARP. With a class size limited to 30, reservations are necessary by calling Val Grillo at 244-6841, ext. 618.

Horse trailer parking

Horse trailer parking spaces are available for members who would like to bring their horse into Canyon Lake and need storage for their horse trailer.  The spaces are not available for use except for horse trailers. For more information, contact Bobbie Goulart at 244-6841, ext. 234, or rgoulart@canyonlakepoa.com.

Horse stalls available

There currently are several horse stalls available at the Equestrian Center for members in good standing or members with privileges that are in good standing. There are

? Four 12 x 24 barn stalls for $400 per month,

? One 12 x 16 barn stall for $328 per month,

? One 14 x 24 barn stall for $412 per month,

? One 12 x 24 pipe stall for $212 per month.

The monthly fee includes twice-daily clean-up and feeding. If interested, contact Bobbie Goulart at 244-6841, ext. 234, or rgoulart@canyonlakepoa.com.

Boat slips

Nine boat slips currently are available at the POA docks at the Lodge ? none with electricity. Contact Bobbie Goulart at 244-6841, ext. 234, or rgoulart@canyonlakepoa.com.

Traffic School

Traffic School will not be held in October. Normally, the POA traffic school is held the last Tuesday of every month, from 7 to 9 p.m. in the City Multi-purpose Room. The next school is November 27. The fee is $25 for those with moving violation citations; free to those who are coming for educational purposes only.

Sign up for the class at Member Services prior to the class. The instructor is Don Duncan, a driving school teacher.

The Board approved the establishment of a traffic school as part of the appeals process in order to allow a fine reduction for members who take a class and learn about the Association’s driving rules. The traffic school is for those appealing traffic tickets served inside the private community. Traffic school is allowed once every 18 months per individual ? not per lot.

Obtaining vehicle decals

Members who want to obtain a decal for their vehicle will need to submit:

  1. Valid state registration

  2. POA card or driver’s license

In order to expedite the process, please be aware of the following provisions:

? Vehicles must be registered to a member of the property.

? Members who have purchased a new vehicle should bring in the temporary state registration (usually taped to the window).

? Each property is allotted four vehicle decals per calendar year for free.

? Members may purchase additional decals at a cost of $45 each.

? Members who sell their vehicle should return the decal to Member Services.

? Vehicle decals cannot be transferred between vehicles.

Decals for company cars

If a member drives a vehicle that is registered to a company, the member can request a decal for that vehicle. To register the vehicle with the POA, the member must present the vehicle registration, along with a letter from the company on company letterhead which clearly states that the sole driver of the vehicle is the prime member and/or any authorized person on the property. In addition, the letter must also include the make, model and license plate number of the vehicle.

A lessee may also obtain a vehicle decal for a company car if the prime member authorizes CLPOA to issue vehicle sticker(s) to the lessee. Please note: this policy for a member to request a vehicle decal for a company car does not apply to vehicles that are not allowed to park in Canyon Lake, i.e. semi-trucks, moving trucks, etc.

Permanent guest list 

A permanent guest list, available to homeowners or lessees with privilege, allows the member to add up to six individuals who frequent the community on a regular basis.

Please be aware when adding the name of a contract employee (i.e. gardener, water delivery man, etc.) that person has access to the community at all times, including weekends. Responsibility for the actions of all guests falls upon the prime member per Rules & Regulations Section 3-B.

Using decal lane

In order to enter the community through the decal lane, members must have one of two things: (1) a valid POA vehicle decal or (2) a valid POA card and a valid driver’s license. To ensure a quick entrance, please have the necessary items ready to present to the Community Patrol officer. 

Drop box payments

Members may have noticed the drop box is now blocked during hours Member Services is open; this will insure that payments are credited properly.

Payments received after 5 p.m. will be credited to the member’s account on the next business day.

Note: Member Services business hours are Monday through Saturday. All payments received after 5 p.m. Monday through Friday, or 2 p.m. Saturday, will be posted to the next business day. If the 15th of the month falls on a Sunday, which is not a normal POA business day, all payments must be made prior to that day to avoid incurring a late charge.

You’re responsible!

According to Section III B, “the Prime Member is responsible for the actions of his/her family, guests, renters and lessees and for any charges, fines or other liabilities incurred by them.”

Nuisance rule

The POA is enforcing the nuisance rules as they relate to loud and offensive music on the Lake and other POA common facilities. “Use of offensive language” in a common area is one of the prohibited activities under Rule 13 of Section II, General Rules.

Playing such offensive language in recorded music at a POA common area, park or on the Lake is a “use” of that language that qualifies as a nuisance, according to the Board and is subject to citation under the rules.

Spelling, please

Canyon Lakers should be prepared to spell the last and first names of their guests when they call them in to the POA. According to Member Services, even if a person’s name is one letter off, it could mean they will not come up on the computer at the gate.

Campground dock

Until November 1, gas dock hours are 9 a.m. to 4:30 p.m. The dock is closed for lunch from 12 to 12:45 p.m. For more information, call Campground Manager Dwight Cogdill at 244-6841, ext. 650, or 246-1765.

CLPOA confidentiality

Members occasionally request information from the Association regarding other members. The Association generally considers its information regarding individual members’ personal data, assessment accounts, alleged rule violations, Association enforcement actions and similar to be matters between the Association and the individual member(s). Other information may be subject to the Association’s attorney client privilege or attorney work product protection.

Accordingly, the Association generally refuses to disclose such information to third parties, including other members, unless the disclosure is needed for the Association’s purposes. Examples of disclosure for Association purposes include the Association’s court filings and proceedings, lien recordation, Board, committee or staff reviews, conduct of disciplinary hearings and judgment/assessment collection. Other disclosures may be required by law or by court order. Member cooperation and understanding of the Association’s efforts to maintain the privacy of Association information regarding members is appreciated.